Results-driven Senior Technology Leader with a record of success enabling business strategy and customer satisfaction. Building & leading teams that deliver impactful technical solutions, streamline operations, & enhance service quality. Applying effective situational leadership, accountability, collaboration, and decision-making with the right mix of change dynamics. Clarifying vision, providing focus, and empowering team members to drive organizational excellence. Instrumental in shaping customer satisfaction & value through the practical application of human capital, problem-solving, and operational discipline.
Designed and built resilient, highly available Tier-1 web infrastructures from the ground up. Deep expertise in infrastructure architecture, systems design, operations orchestration, and observability—the foundational disciplines that enable scalable, reliable systems. This infrastructure-first approach drives all downstream operational practices, management frameworks, and automation strategies.
Tier-1 web infrastructure design, High-availability systems architecture, Load balancing and failover strategies, Database infrastructure and replication, Network design and optimization, Disaster recovery and business continuity, Observability and monitoring architecture
Operational excellence frameworks, Observability systems (metrics, logs, traces), Incident response and post-mortems, SRE and DevSecOps strategy, Infrastructure-as-Code, Automation and orchestration, Reliability engineering
ITSM/ITIL methodologies and processes, Change management and release deployment, Incident and problem management, ServiceNow platform administration, Service delivery optimization, Service governance, Compliance integration with infrastructure
CI/CD pipelines and release automation, Container orchestration (Kubernetes, Docker), Cloud platforms (AWS, GCP), Infrastructure automation and provisioning, API design and integration, RPA implementation, Team scaling and mentoring
SOC2, SOX, and FINRA regulatory frameworks integrated into infrastructure design. Data governance, risk management, and compliance automation built into operational processes from the start—compliance through architecture and automation, not retrofit controls.
With extensive experience in IT operations and enterprise service management, Louis Arthur has successfully led technical teams and driven organizational transformation in complex, mission-critical environments. Specializing in ServiceNow platform implementations, DevOps strategies, and IT compliance frameworks, Louis brings both strategic vision and hands-on technical expertise to every engagement.
Testing and validating advanced two-way messaging and notification capabilities for ServiceNow integration, with emphasis on application alerts, incident management workflows, and operational notifications. Validating Infobip SMS send/receive functionality for incident escalation and operational workflow automation within enterprise ITSM systems.
Louis Arthur may send you SMS text messages related to application alerts, incident notifications, and operational updates. These messages are sent for legitimate business purposes related to system monitoring, incident management, and service delivery.
Message Type: Application alerts and low-volume operational notifications
Expected Frequency: Variable based on system alerts and incidents; typically low frequency (less than 5 messages per month under normal conditions)
Content: Service notifications, incident alerts, status updates, and operational communications
Message and data rates may apply. Standard SMS rates from your mobile service provider will be charged for each message sent and received. Contact your mobile service provider for details on your plan and applicable charges. Louis Arthur is not responsible for any charges incurred by your mobile service provider.
By providing your mobile phone number and opting in to receive SMS messages, you:
To unsubscribe from SMS messages:
To request help or additional information:
SMS delivery is subject to your mobile service provider's coverage and network limitations. Message delivery may be delayed or prevented due to network conditions. Louis Arthur is not responsible for delays or failures in message delivery caused by your mobile service provider or carrier.
Louis Arthur reserves the right to modify these Terms and Conditions at any time. Continued receipt of messages after modifications constitutes your acceptance of the updated terms. For material changes, we will attempt to provide notice via SMS message.
Your Information: We do not sell, rent, or share your personal information with third parties. Your mobile phone number and consent records are maintained securely in our customer database solely for the purpose of delivering the requested SMS messages and managing your account.
Consent Records: By opting in, you authorize us to maintain a record of your consent in our system to demonstrate compliance with applicable regulations.
This SMS program complies with:
SMS messages are provided on an "AS IS" basis without warranty of any kind. Louis Arthur does not warrant that messages will be accurate, timely, uninterrupted, or error-free. No warranties of merchantability or fitness for a particular purpose are made.
Louis Arthur shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of or inability to use the SMS service, including but not limited to any loss of data or revenue.
For questions, complaints, or inquiries regarding this SMS program:
Email: lou@louarthur.com
Phone: +1.303.522.0151
Website: https://louarthur.com
These Terms and Conditions shall be governed by and construed in accordance with the laws of Colorado, without regard to its conflict of law principles.
Last Updated: December 25, 2025
Effective Date: Upon acceptance by opting in
Louis Arthur ("we," "us," "our," or "Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you interact with our services, including SMS communications and this website.
We do not sell, rent, lease, or otherwise share your personal information with third parties for marketing purposes. Your data is only shared with service providers who assist in delivering SMS messages under strict confidentiality agreements.
We implement reasonable and appropriate technical, administrative, and physical security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.
We retain your personal information for as long as necessary to provide the requested services and comply with legal obligations. Upon opting out, we retain consent records as required by law for regulatory compliance (typically 24 months).
To exercise your privacy rights or if you have questions about this Privacy Policy:
Email: lou@louarthur.com
Phone: +1.303.522.0151
We may update this Privacy Policy from time to time. The "Last Updated" date below indicates when this policy was last modified. Your continued use of our services indicates acceptance of any updated policies.
Last Updated: December 25, 2025
Interested in discussing IT operations, enterprise service management, or technology leadership? Reach out through any of these channels: